At Boroncontainers, we stand behind the quality of every shipping container we sell. Our goal is to make sure every customer is completely satisfied with their purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Return Period
You can request a return within 30 days of receiving your shipping container. The container must be in the same condition as delivered, free from any additional damage, and located in an area accessible for pickup.
How to Start a Return
To begin the return process, contact our customer support team with your order number and reason for return. Our team will review your request, confirm eligibility, and arrange a pickup date for the container.
Return Shipping
Customers do not pay for the return shipping. Boroncontainers covers all standard return freight costs when a return is approved. We handle all logistics to ensure the process is smooth and convenient.
Refund Processing Time
Once your container has been inspected and the return approved, refunds are issued within 10 business days. The refund will be sent to your original payment method. You will receive an email confirmation once your refund is completed.
Non-Returnable Items
Customized or modified containers that have been altered after delivery cannot be returned unless there is a verified manufacturing defect. All standard containers are fully eligible for return within the 30 day period.
Damaged or Incorrect Orders
If your container arrives damaged or not as described, contact us immediately. We will arrange a replacement or full refund at no cost to you. Our team will handle pickup and replacement logistics.
Important Notes
All refunds and returns are processed in compliance with Google Merchant Center policies. Product details, pricing, and condition descriptions on our website match the containers we deliver to ensure full transparency and customer trust.
Boroncontainers is committed to honesty, reliability, and customer satisfaction. Our 30 day return policy, 10 business day refund processing time, and free return shipping are designed to give you confidence in every purchase.
If you have any questions about your order or the return process, please contact our support team. We are always here to help ensure your experience with Boroncontainers is smooth and worry free.